Terms And Conditions
CANCELLATIONS AND REFUNDS
We run No-refund policy on all Vietnam visa applications submitted on our website. It is therefore important that should you wish to cancel your visa application with VisaGoToVietnam.com.vn that you contact us immediately to prevent any unnecessary cost being incurred. Once an approval letter has been sent to your email address, we are unable to reimburse you the visa fee.
It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. We cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information and any losses incurred. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission. We strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.
This visa is applicable to air travel only, so by applying through our website, you agree that you will fly to Vietnam in order to get your visa stamped. We will not refund in case you DO NOT enter Vietnam by air once your visa is approved. All the fees will be refunded in case your application is declined and depending on card issuers, the refund process may take 7-10 working days.
PROCESSING TIME AND SERVICE COMPLETION
Under normal circumstances, it takes 2 working days, starting from the next business day after you pay and notify us of your payment receipt. In special cases, additional documents may be required and processing time may be longer than usual. In such cases, we will inform you by email.
Our service is completed once the letter of approval is sent to the email address you submitted during the application process. You are required to notify us if you do not receive the letter in time, if no email from you informing us that you do not receive the letter within 2 days, the service is understood to be completed. We are not responsible for any delay/loss caused by the Wrong email addresses supplied by applicants or the situation that applicants do not notify us by email that approval letter is not received.
Once the service is completed and the approval letter is sent to the applicant, the information and record of the applicant will be automatically deleted from our system. VisaGoToVietnam.com.vn is not to be held accountable and responsible for the problems and claims associated with personal data and privacy issues.
- Approval Letter Amendment
The letter of approval can not be changed once it is issued, so please make sure you double check all information to make sure that it is correct. All corrections must be notified us as soon as possible after submission. Otherwise, the applicants are required to re-apply for a new letter of approval to make any changes.
- Approval Letter Validity Date
The letter of approval will be valid for a month from the date you submit/enter on our order form, not from the date you actually arrive the country.
- Business Visa
Visa on arrival is good for Tourism purposes only so by applying through our website you are agreed that you will use the letter of approval for tourism purposes.
We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application or entry is declined or in case we are unable to send it to you on time as promised. In this case, we will refund you the full amount paid to us. Normally, it takes 2 working days to process an approval letter, however, there are also exceptions, delay due to unforeseen problems. We strongly recommend that you apply for a visa at least 1-2 weeks in advance of the travel date to avoid any potential issues.
Normal I take around 15-20 minutes to get the visa stamped at Vietnam airport upon arrival, however, sometimes it may take longer than expected due to the large number of arrivals. The circumstances are unavoidable and we should not be held responsible for any loss incurred.
Applicant is responsible for checking accurate information on approval letter. In case of mistakes, applicants are required to contact us immediately for correction. Otherwise, applicant is fully responsible for the mistakes. If the errors are made on our part, we will process the letter of approval for free, and if it is on the applicants’ part, the applicants must pay the full fee to obtain a new letter of approval. The process of getting a new letter of approval, again, will take 2 working days, so it is recommended that applicants check the approval letter carefully before the trip.
Vietnam visa approval letter is usually issued in group and therefore, you may find your name, passport number and date of birth in the same letter as other people. Only under special circumstances, request for an individual approval letter should be sent to our email address: firstname.lastname@example.org
VisaGoToVietnam.com.vn is not to be held accountability for any issues arising from the group approval letter. We reserve the rights to refuse any new visa requests or the visa requests which are already made on our website and in such cases, full refund will be granted.